Frequently Asked Questions
Everything you need to know about your K-Beauty journey
Are your products 100% authentic?
Yes, we source all our products directly from authorized distributors and manufacturers in South Korea to guarantee 100% authenticity for every item.
How long does shipping take?
Standard shipping typically takes 3-7 business days. We offer expedited shipping options at checkout if you need your skincare essentials sooner.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping fees and delivery times vary depending on your location and local customs regulations.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Are the products cruelty-free?
Many of our brands are cruelty-free. You can find specific information regarding animal testing on the individual product pages or by using our site filters.